1. Overview

MTAC Healthcare is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with:

• The Health Insurance Portability and Accountability Act (HIPAA)

• A2P 10DLC compliance for SMS communications

• Web standards including cookies, analytics, and user tracking

 

2. Information We Collect

 

We may collect:

• Personal identifiers: name, phone number, email, address

• Health information (PHI) related to care or treatment

• Appointment information

• Communication preferences

• Device/browser/IP data for analytics and website optimization

• SMS consent and opt-in confirmation

 

3. How We Use Your Information

 

We use your information to:

• Provide and manage healthcare or telehealth services

• Confirm or remind about appointments

• Communicate via HIPAA-compliant SMS, email, or phone

• Maintain medical records and comply with legal requirements

• Improve user experience on our website

 

We do not sell your information.

 

4. SMS Communication (A2P 10DLC Compliance)

 

By providing your phone number and opting in, you consent to receive SMS messages from MTAC Healthcare, including:

• Appointment reminders

• Health updates

• Care-related communications

Message & data rates may apply.
Reply STOP to opt out, or HELP for support.
We do not send marketing messages without prior express consent.

All opt-ins are verified and logged to meet A2P 10DLC carrier requirements.

 

5. HIPAA Compliance

 

We protect your health data through:

• End-to-end encryption

• Secure hosting and transmission protocols (SSL/TLS)

• Role-based access and internal HIPAA training

• Business Associate Agreements (BAAs) with third-party vendors

You have the right to:

• Access and request copies of your records

• Request corrections

• Restrict certain disclosures

• Receive a record of data disclosures

To exercise your rights, contact:
admin@mtachealth.com
 

6. Cookies & Analytics

 

We use cookies and third-party analytics tools to:

• Understand how users interact with our website

• Remember user preferences

• Improve performance and speed

Tools used may include:

• Google Analytics

• Meta/Facebook Pixel

• HIPAA-compliant form or chat plugins

These may collect:

• IP address

• Browser type

• Pages visited

• Time on site

This data is non-identifiable and separate from your health information.

 

7. Your Tracking Choices

You may:

• Disable cookies via browser settings

• Opt out of interest-based ads via https://optout.aboutads.info

• Contact us to request deletion of personal data (where applicable)

 

8. Third-Party Services

Some services (e.g., appointment booking, chat, email) may be hosted or operated through third-party vendors. We ensure they are:

• HIPAA-compliant

• Bound by a Business Associate Agreement (BAA)

 

9. Changes to This Privacy Policy

We may update this policy periodically. Revisions will be posted on this page and take effect immediately unless otherwise noted.​